Privacy Policy

Welcome to bothsidesbuyersagency.com.au (referred to as "the Website"). At Bothsides Buyers Agency, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide while using our Website and services. By accessing or using our Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Identification Information

• Contact Information: Name, email address, phone number, mailing address.
• Enquiry Information: Property type, purchase budget, buying timeline.
• Communication Records: Emails, messages, and correspondence sent through our Website.

1.2 Technical Information

• Log Data: IP address, browser type, operating system, referring/exit pages, date/time stamps.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, and similar technologies.

1.3 Usage Data

Information about how you use our Website, such as pages viewed, links clicked, and other interactions.

1.4 Third-Party Information

Information obtained from third-party service providers, including Meta (Facebook/Instagram) lead forms and Google Analytics.

2. How We Use Your Information

2.1 To Provide and Improve Our Services

• Process enquiries and contact you regarding buyers agency services.
• Provide customer support and respond to enquiries.
• Personalise your experience on our Website.

2.2 To Communicate with You

• Send enquiry confirmations, updates, and relevant communications (subject to your consent).
• Notify you about changes to our services, terms, or policies.

2.3 To Enhance Website Functionality

• Analyse usage patterns to improve our Website and services.
• Implement security measures and prevent fraudulent activities.

2.4 To Comply with Legal Obligations

• Fulfil any legal obligations, such as tax and accounting requirements.
• Enforce our terms and conditions and other agreements.

3. Disclosure of Your Information

3.1 With Service Providers

Share with trusted third-party service providers who assist in operating our Website and delivering our services. These providers are contractually obligated to maintain the confidentiality of your information.

3.2 In Legal Proceedings

Disclose information if required by law, such as in response to a subpoena or court order, or to protect our rights, property, or safety and that of others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of our assets, your personal information may be transferred as part of the transaction.

3.4 With Your Consent

Share your personal information with third parties when you have provided your explicit consent.

4. Data Security

We implement a variety of security measures to protect your personal information from unauthorised access, use, or disclosure, including secure servers, encryption of data in transit and at rest, and regular security assessments.

Despite these measures, no method of transmission over the Internet or electronic storage is entirely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Your Rights

You may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict processing of your personal data. To exercise any of these rights, please contact us using the details below.

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our Website and updating the effective date.

11. Contact Us

Bothsides Buyers Agency
Email: dan@bothsides.au
Website: bothsidesbuyersagency.com.au

By using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.